Read this when you are about to sign in, or when a sign-in attempt fails and you need to know what to check.
Back in fast
Most people fear that a wrong click will lock them out, so this walkthrough shows exactly where each step leads.
When the home page loads, find the sign-in control and leave registration alone. On a phone, the same control sits in the Fairgo Casino app for iOS or Android, or in the mobile browser. Fairgo Casino Ltd. operates under licence MGA/B2C/474/2013 from the Malta Gaming Authority. A frequent slip is pressing registration by habit, which opens a sign-up form.
Once the sign-in form opens, the first field asks for the email address you registered with. Most people make one slip: they use an older address, a work address, or a copy with a stray space pasted in. Check the spelling before you continue, and remove any space at the start or end of the address.
When you reach the password field, it expects the password you chose at registration. A common mistake is caps lock being on, or an old saved password filling the field. If it fails, the reset link goes to your registered email. On a shared device, sign out. Fairgo Casino never asks for your password, so ignore messages that do.
When you first ask for a withdrawal, Fairgo Casino may request photo identification, proof of address and payment method confirmation. Many players assume they must send these to sign in, which is a mistake, since checks run at the latest before that withdrawal. Meanwhile, the account area holds your balance, history, limits, bonuses and withdrawals.
After registration
Create your account first, then pick the welcome offer in the cashier when you make your first deposit.
New players
184% Up to A$310 + 61 bonus spins
On your first deposit from A$6 you get a 184% match up to A$310 with 61 free spins. Wagering is 33x and valid for 18 days.
Activate bonus18+ · Gambling can be addictive, so play within your budget and take breaks.
Every week
40% Worth up to A$140
Every week, a A$6 deposit unlocks a 40% reload up to A$140. The offer carries 33x wagering and is valid for 3 days.
Activate bonus18+ · Gambling can be addictive, so play within your budget and take breaks.
Returning players
30 spins
Once a week, an A$12 deposit unlocks 30 free spins. The spins carry 33x wagering and stay valid for 7 days.
Claim offer18+ · Gambling can be addictive, so play within your budget and take breaks.
Two quick checks
Useful when you are on the train or away from your desk and need to get in quickly.
On a Tuesday morning, on the tram, the quickest route into your account is the browser already on your phone. Open the site there and sign in with the email address and password you chose at registration. You do not need a second account for the handset. The balance, history and limits you see at your desk are the same ones that appear on your screen.
Late on a Thursday, a page that loads halfway and then stalls often points to the connection rather than the account. Switch between Wi-Fi and mobile data, then reload the page once the signal is steady. If the screen still freezes, close the browser tab and open the site again from a fresh tab. Signing in again with the same email address and password you used before will bring back your balance and history.
Faster answers
When the sign-in form refuses you late at night or on a public holiday, live chat is the quickest route. It runs 24 hours a day, 7 days a week. For a written trail, write to [email protected]. If you prefer to speak, call +61 55 003 4741, and that line also runs 24 hours a day, 7 days a week.
Straight after a failed attempt, open live chat while the error message is still on your screen. Have your registered email address, the time of the attempt and your device ready.
Once a problem has dragged on for a while, email is the better record. Describe what the screen showed, the email address you registered with, and any reset link you received.
Before you press send, gather the details that let support fix the problem in one reply. Include the address you registered with, the exact message on screen, the date and time, and the browser or app you used.
Sign-in help
Worried the account is broken? Each cause below is one you can check yourself.
After a browser update, or a long stretch without clearing history, stored files can clash with the current sign-in page. A screen that reloads, freezes or shows a blank form points that way, as does a connection that drops mid-load.
Soon after you open an account, some areas stay closed until verification is complete, which can look like a broken sign-in. Checks can run to 37 hours, so a sign-in that still fails after that window usually sits on the account side.
Once you land somewhere new, the phone or laptop may join hotel or airport Wi-Fi, which can filter or slow the page. Clock settings that have not updated to local time can also upset the sign-in. You can tell the difference if the form works at home but fails only on that network.
Fairgo Casino keeps the security work visible, so you know which part is yours and which part is handled for you.
Before you open the sign-in form on a laptop or a phone, gather the two details you chose when you registered: the email address and the password. Keep that email address in an inbox you check often, because it is the key to the whole account. Fairgo Casino allows one account for each player, so if you already hold one, that profile is the one to use. On a phone, the iOS and Android apps and the mobile browser all lead to the same account, which means one set of details covers every device. Store your password in a password manager or somewhere private that only you can reach. Fairgo Casino staff never ask for your password, whether by live chat, email or phone, so any message that does is not from us.
Once you have signed in, the cashier and your withdrawal history sit in the same account, so access and payouts are linked from the start. The day you want cash out is the day the documents matter. Verification happens at the latest before your first withdrawal, which means you can deposit and play before identity is checked. When that time comes, you need photo identification, proof of address and confirmation of the payment method. Withdrawals start at A$15, and the largest single withdrawal is A$68,900. Payout times depend on the route: some payouts take 15 minutes, while card payouts take 43 hours. Ten payment methods are open to you, from Visa and Mastercard to PayID and POLi, so choose the route that fits your timing before you request the withdrawal.
Late in the evening, when a session has run longer than planned, the limits in your account are the quickest way to step back. Fairgo Casino offers deposit limits and loss limits, so you decide how much money can flow in and how much can be lost over a set period. Session time reminders show how long you have been playing, and reality checks ask you to look at your time and money. If gambling stops feeling like fun, BetStop, the national self-exclusion register run by the Australian Government through ACMA, is where you apply, online at betstop.gov.au, which takes about five minutes. A support person can be nominated there. Anyone who wants to talk first can call the National Gambling Helpline on 1800 858 858, open 24 hours a day, every day of the year.
The first time you open the account area after signing in, take a slow look around before you place a bet. The balance and the history sit side by side, so each deposit and wager can be matched against what the account shows. Limits, bonuses and withdrawals are reachable from the same area, so you can review them before they matter. Before anything else, confirm who stands behind the site. The company behind the site is Fairgo Casino Ltd., licensed by the Malta Gaming Authority under licence MGA/B2C/474/2013, company number C-83331 (Malta), office Level 4, Portomaso, Msida. If you share the device with anyone, sign out once you finish, because the next person should not land in your account. Checking them takes a minute and is worth doing on every new device.
When a locked account stops you at the door, the way back has a few clear stops. Start with the inbox you registered with, because the password reset link is sent to that address and nowhere else. Check the spam and promotions folders as well, and ignore any other message that offers to restore access. If the link does not arrive, contact the support team by live chat, by email at [email protected], or by phone on +61 55 003 4741. Support is available 24 hours a day, 7 days a week. Once you are back inside, allow 37 hours for document checks before you ask for your first withdrawal, since photo identification, proof of address and payment method confirmation each need to be cleared. If you suspect someone else knows your password, request a reset link and replace the password straight away.
Sign in faster
Fairgo Casino keeps its licence details in plain view, so you can check who runs your account.
Each time you open Fairgo Casino on another phone or computer, you start from the sign-in screen. Whether a device stays signed in depends on that device and on whether you signed out last time. On a shared computer, sign out before you leave it, so the next person cannot reach your balance or history. If you keep getting signed out on your own phone, check that device first, then contact support if the problem continues.
Before you sign in for the first time, it helps to know who stands behind the site. Fairgo Casino Ltd. operates the casino and is licensed by the Malta Gaming Authority under licence MGA/B2C/474/2013. The company number is C-83331 (Malta), and the company address is Level 4, Portomaso, Msida. The business was established in 2013, so you can compare these details with the regulator's own records before you deposit or play.
When you are abroad, a failed sign-in is often caused by the connection or the device rather than the account. Check that the email address and password match the ones you registered with, then try again on a steady connection. If the sign-in still fails while you are overseas, contact support by live chat, email or phone, and mention the country you are in so the team can look at the right details.
The moment you switch from the desktop site to the mobile browser, or open the iOS or Android app, you are working in the same account. Your balance, history, limits and withdrawals all sit in one place, so the phone and the laptop should show the same details. Each player has one account, and duplicate accounts are closed. If the phone and the laptop show different details, stop and contact support before you make another move.
Once you are signed in, the account area holds the controls for changing your password, so you never need to leave the site to do it. Choose a new password that you do not use on any other service, and keep it private. If you think someone else knows your current password, change it straight away rather than waiting. If the change option is missing from your account, contact support rather than guessing where it went.
Whenever the reset route does not get you back in, support is the next step. Look in the inbox of the email address you registered with, including the spam folder, before deciding it never came. Support runs live chat, email and phone, and it is open 24 hours a day, 7 days a week. Write to [email protected] or call +61 55 003 4741, and include the email address on your account so the team can match it.
Before you have an account, there is nothing to sign in to, so registration comes first. Registration gives you one account, built on an email address and a password you choose yourself. Keep both details somewhere safe, because the same pair opens the website, the mobile browser and the apps. If you already have an account, do not register again, since a duplicate account is closed.
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