If sign-up stops, you fix it on the same account, never on a second one.
Fewer retries
Fairgo Casino, licensed by the Malta Gaming Authority under MGA/B2C/474/2013, keeps the sequence short.
Your login is the email address and password chosen at sign-up. Use an inbox you check often, because the confirmation and reset links are sent there.
At this point the sign-up asks for your name, birth date, address, country and currency. Match them to your identity document, because the licence requires checks that take 37 hours.
Read the terms, then confirm you are 18+ and live in Australia. Fairgo Casino allows one account per person, and a second one gets closed.
Two phone basics
Useful when you start your sign-up on a phone and want to know what to expect.
When you open Fairgo Casino on a phone, the sign-up asks for the same details as on a computer. Fields stack one under another, so check each line before moving on. The iOS app, the Android app and the mobile browser all lead to the same registration.
Next time you open the app or the mobile browser, the email address and password you chose at sign-up open the account. The same pair works on iOS, Android and a computer. If the mobile browser refuses them, check the spelling of the email address before anything else.
Fewer delays later
Our licence requires us to confirm who you are, so checks take up to thirty-seven hours.
| Document | What it confirms |
|---|---|
| Photo identification | Your identity and date of birth · Before your first withdrawal |
| Proof of address | Your residential address in Australia · Before your first withdrawal |
| Payment method confirmation | You own the payment method used · Before your first withdrawal |
New player perks
The welcome offer becomes available after registration, and you choose it in the cashier when you make your first deposit.
New players
184% Up to A$310 + 61 bonus spins
On your first deposit from A$6 you get a 184% match up to A$310 with 61 free spins. Wagering is 33x and valid for 18 days.
Activate bonus18+ · Gambling can be addictive, so play within your budget and take breaks.
Every week
40% Worth up to A$140
Every week, a A$6 deposit unlocks a 40% reload up to A$140. The offer carries 33x wagering and is valid for 3 days.
Activate bonus18+ · Gambling can be addictive, so play within your budget and take breaks.
Returning players
30 spins
Once a week, an A$12 deposit unlocks 30 free spins. The spins carry 33x wagering and stay valid for 7 days.
Claim offer18+ · Gambling can be addictive, so play within your budget and take breaks.
Quick check
Settles whether you qualify, which details must match, and what money you need to start.
| Condition | What applies here |
|---|---|
| Minimum age | 18+ only |
| Residence | Residents of Australia |
| Accounts per person | One account only |
| Personal details | Exactly as on your ID |
| Account currency | AUD, shown as A$ |
| First deposit | From A$6 |
Fix problems
It covers what to do when sign-up stops, and how to fix it without a second account.
Right after you submit, the form may report that the email address is already in use. That means an account exists under it, often from an earlier attempt you forgot about.
Within seconds of pressing submit, the form stays put. The likely cause is one empty required field or an unticked terms box, which you spot by checking each line.
Before your first withdrawal, the check compares your details with your documents. A missing middle name or a shortened first name can make them disagree and delay the payout.
Fairgo Casino keeps one account per player and asks for documents before your first withdrawal.
On day one, before any deposit, decide your limits. Deposit limits, loss limits, session time reminders and reality checks are all available from your first day, and so is self-exclusion. Fairgo Casino Ltd. holds licence MGA/B2C/474/2013 from the Malta Gaming Authority, and your connection runs on 256-bit SSL. If play stops being fun, the National Gambling Helpline answers on 1800 858 858, 24 hours a day. BetStop, the national self-exclusion register run by ACMA, lasts at least three months and cannot be shortened.
Straight after you confirm your email, you can make your first deposit. The minimum deposit applies there, and the welcome offer follows registration. You pick that offer in the cashier while you deposit, so choose it before you pay in. Identity documents are checked at the latest before your first withdrawal, because the Malta Gaming Authority licence requires that check. The check covers photo identification, proof of address and payment method confirmation. Allow 37 hours for it to run.
Before you click the sign-up button, settle the choices that are hard to undo. Country, currency and email address matter most, because the email address is the login you use every time. Keep to one account per person, since a second account gets closed. If a detail needs changing later, contact support instead of opening a second account. Take a minute over each choice before you move on.
Gather these first, so the sign-up goes in one pass and no document waits.
Finish sign-up
Whenever the sign-up stops, support answers around the clock: 24 hours a day, 7 days a week. Use live chat for quick questions, email [email protected] for detailed cases, or call +61 55 003 4741 by phone.
When a step refuses to go through, open live chat first for a quick answer. Have your email address and the step that failed ready.
Once the problem takes time to explain, send an email with the screen name and the time of each attempt.
The moment the reset link fails to arrive, have ready the email address you registered with, the device you used and the time you tried.
Stuck at sign-up
By the end you will know what gets checked and how to fix a stuck sign-up.
Once every document is in, the check takes up to 37 hours. The documents are photo identification, proof of address and payment method confirmation. You can deposit and play while it runs, but they must be checked before your first withdrawal.
Right from your first tap, sign-up follows the same steps in the apps for iOS and Android and in the mobile browser. One account works across all of them, so a second one for your phone is never needed.
When the time comes to leave, ask support to close the account by live chat, email or phone, all open around the clock. Take out your balance first, so the closure does not leave money behind.
After sign-up every amount on Fairgo Casino is shown in A$, the currency set for Australian players. Because each player keeps one account, a different currency is not a reason to open another.
Today Fairgo Casino Ltd. holds licence MGA/B2C/474/2013 from the Malta Gaming Authority. That licence is why identity checks are part of your sign-up, and the company number is C-83331 in Malta.
On the day you sign up, you can finish registration without depositing anything. The minimum deposit is A$6, made in the cashier, where you also pick the welcome offer. The welcome offer follows registration.
Straight after registration, you can set deposit limits, loss limits and self-exclusion. The National Gambling Helpline on 1800 858 858 runs 24 hours a day, every day of the year. Gamblers Anonymous Australia offers peer meetings, and the National Debt Helpline on 1800 007 007 covers gambling debt.
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